Office 365 Administration and Troubleshooting

Master the essential skills to efficiently administer and troubleshoot Office 365 services for system administrators and IT professionals, focusing on Exchange Online, SharePoint Online, and compliance and security features.

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Essential Skills Gained

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Describe and manage Office 365 services.

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Administer Office 365 using GUI and PowerShell.

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Troubleshoot directory synchronization and Office 365 services.

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Enhance security and compliance in Office 365.

Format

  • Instructor-led
  • 3 days with lectures and hands-on labs.

Audience

  • Novice programmers
  • Experienced programmers
  • IT professionals
  • System administrators

Description

  This is a three-day Instructor Led Training (ILT) course that targets the needs of IT professionals who take part in administering, configuring, troubleshooting, and operating Microsoft Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Skype for Business. It also covers security and compliance features of Office 365.

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Upcoming Course Dates

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Course Outline

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Module 1: Office 365 services overview

  1. Overview of Office 365 services

  2. Office 365 licensing overview

  3. Office 365 tenant configuration

  4. Office 365 clients

  5. Setting up Office 365 lab environment

  6. Office 365 Domain Name System (DNS) management

  7. Office 365 service configuration

Module 2: Office 365 administration, tools, and techniques

  1. Managing Office 365 with administrative portals

  2. Managing Office 365 with Windows PowerShell

  3. Managing administrative access in Office 365

  4. Troubleshooting administration in Office 365

  5. Using administrative portals

  6. Administering Office 365 with Windows PowerShell

  7. Configuring delegated administrators

  8. Troubleshooting administrative access in Office 365

Module 3: Administering and troubleshooting directory synchronization and directory objects

  1. Directory synchronization and federation overview

  2. Azure AD Connect management

  3. Managing users and groups objects in Office 365

  4. Troubleshooting objects and directory synchronization in Office 365

  5. Configuring Azure AD Connect

  6. Managing Office 365 users and groups by using the Office 365 admin center

  7. Managing Office 365 password policies

  8. Troubleshooting users and directory synchronization

Module 4: Administering and troubleshooting Microsoft Exchange Online

  1. Overview of Exchange Online management

  2. Administering Exchange Online recipients

  3. Administering client access policies in Exchange Online

  4. Troubleshooting Exchange Online

  5. Configuring and administering Exchange Online recipients

  6. Configuring delegated administration

  7. Configuring client access policies

  8. Troubleshoot Exchange Online

Module 5: Administering and troubleshooting Skype for Business

  1. Skype for Business management overview

  2. Administering users and connectivity in Skype for Business

  3. Troubleshooting Skype for Business

  4. Configuring Skype for Business Online organization settings

  5. Configuring Skype for Business Online user settings

  6. Troubleshooting Skype for Business Online

Module 6: Administering and troubleshooting SharePoint Online

  1. SharePoint Online management overview

  2. Administering SharePoint Online site collections

  3. Administering external users in SharePoint Online

  4. Configuring OneDrive for Business

  5. Troubleshooting SharePoint Online

  6. Configuring SharePoint Online settings

  7. Creating and configuring a SharePoint site collection

  8. Configuring and verifying external user sharing

  9. Configuring OneDrive for Business

  10. Troubleshooting SharePoint Online

Module 7: Planning and deploying Office 365 ProPlus

  1. Overview of Office 365 ProPlus

  2. Managing user-driven Office 365 ProPlus deployments

  3. Troubleshooting Office 365 ProPlus deployments

  4. Preparing Office 365 ProPlus installations

  5. Managing user-driven Office 365 ProPlus installations

  6. Managing centralized Office 365 ProPlus installations

  7. Troubleshooting Office 365 ProPlus deployments

Module 8: Administering and troubleshooting compliance and security in Office 365

  1. Overview of compliance features in Office 365

  2. Administering Azure Rights Management in Office 365

  3. Administering compliance features in Office 365

  4. Configuring and administering email security in Office 365

  5. Troubleshooting Office 365 compliance and protection

  6. Configuring Rights Management in Office 365

  7. Configuring compliance features

  8. Configuring email protection

  9. Troubleshooting security and compliance

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