Identify and Resolve New Software Installation Issues

1. Understand the different installation options for Windows 7 applications

2. Resolve Windows 7 installation problems

3. Prevent users from running unapproved applications

Resolve Software Configuration Issues

1. Fix application install problems caused by older programs or new features and options

2. Create a Windows 7 VHD disk

3. Configure operating system features

4. Understand the impact of Driver Updates

5. Fix software configuration problems

6. Use the Problem Steps Recorder tool

Resolve Software Failure

1. Configure Event Forwarding

2. Use System Restore to fix desktop problems

3. Create a Windows 7 Troubleshooter

Identify and Resolve Logon Issues

1. Create Roaming and Mandatory User Profiles

2. Configure Machine Accounts in Active Directory

3. Configure User Account Properties in Active Directory

Identify and Resolve Network Connectivity Issues

1. Use command-line tools to troubleshoot connectivity problems

2. Use the Windows Troubleshooters to fix configuration issues

3. Configure Advanced TCP/IP options on a client computer

Identify and Resolve Name Resolution Issues

1. Configure records on a DNS Server

2. Configure HOSTS records

3. Using command-line and scripting tools to configure TCP/IP settings

Identify and Resolve Network Printer Issues

1. Optimize the performance of the Print Spooler

2. Redirect Print Jobs from non-functioning Printers

3. Manage Active Directory registration of Printers

4. Manage Printer Permissions

Identify and Resolve Performance Issues

1. Configure automatic responses to Service failure

2. Manage the use of Processing resources by applications

3. View and control active connections to a computer

4. Optimize Hard-Disk performance

Identify and Resolve Hardware Failure Issues

1. Understand how to be proactive in dealing with hardware problems

2. Use Windows 7 hardware diagnostic tools

Identify and Resolve Wireless Connectivity Issues

1. Understand the encryption options available for wireless networks

2. Use Windows 7 Wireless security options

3. Fix client connectivity problems

Identify and Resolve Remote Access Issues

1. Understand the security options available when creating remote access connections

2. Understand the new capabilities of VPN connections that use DirectAccess

3. Resolve connectivity problems for VPN and Dial-Up connections

Manage File Synchronization

1. Configure Transparent Caching

2. Restore deleted network files

Identify and Resolve Internet Explorer Security Issues

1. How to use new security features like Smart Screen Filtering

2. Manage Internet Explorer Add-ons

3. Use IE features to warn the user about potential security problems

Identify and Resolve Firewall Issues

1. Block applications from communicating over the network

2. Record and setup notifications of unapproved network communication

3. Fix problems caused by improper configuration of Windows Firewall

Identify and Resolve Issues Due To Malicious Software

1. Identify problems caused by viruses and other malware

2. How to protect Internet Explorer and E-mail applications from malware attack

3. How to prevent data loss and fix a computer after a malware attack

Identify and Resolve Encryption Issues

1. Recover from lost encryption keys

2. How to encrypt individual files using EFS

3. Use BitLocker to protect laptops and insecure computers

Identify and Resolve Software Update Issues

1. Configure client computers to get updates from the local network instead of the Internet

2. Understand the different options available when updating the operating system

3. Understand how to configure automatic updates for Microsoft applications