Troubleshooting and Supporting Windows 7 in the Enterprise

Enhance your IT career by mastering Windows 7 troubleshooting with our comprehensive course, designed specifically for experienced Enterprise Desktop Support Technicians preparing for the 70-685 certification.

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Essential Skills Gained

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Understand and establish a troubleshooting methodology.

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Troubleshoot Windows 7 startup, network, and security issues.

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Resolve hardware, device driver, and performance problems.

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Implement and troubleshoot Group Policy and remote connectivity issues.

Format

  • Instructor-led
  • 3 days with lectures and hands-on labs.

Audience

  • Enterprise Desktop Support Technicians
  • Desktop Support Technicians
  • IT Professionals with Windows XP/Vista Experience
  • Professionals Preparing for Exam 70-685

Description

This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The goal of this training is to enable these individuals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.   This course helps candidates prepare for Exam 70-685, the final requirement for the Enterprise Desktop Support Technician (EDST) professional credential.   By the course’s end, students will have been exposed to the process of establishing and using a troubleshooting methodology, and the EDST job role and responsibilities. Additionally, students will be exposed to various troubleshooting tools and techniques that enable them to address the following Windows 7 issues in an enterprise network environment:  

  • Startup
  • Group Policy
  • Hardware and device driver
  • Performance
  • Network connectivity
  • Remote connectivity
  • User profile and logon
  • Security
  • Applications
 

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Upcoming Course Dates

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Course Outline

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Module 1: Implementing a Troubleshooting Methodology

  1. Introduction to the EDST Job Role

  2. Overview of Troubleshooting Steps

Module 2: Troubleshooting Startup Issues

  1. Overview of the Windows 7 Recovery Environment

  2. Configuring and Troubleshooting Startup Settings

  3. Troubleshooting Operating System Services Issues

Module 3: Using Group Policy to Centralize Configuration

  1. Overview of Group Policy Application

  2. Resolving Client Configuration Failures and GPO Application Issues

Module 4: Troubleshooting Hardware Device, Device Driver, and Performance Issues

  1. Overview of Hardware Troubleshooting

  2. Troubleshooting Physical Failures

  3. Monitoring Reliability and Performance

  4. Configuring Performance Options in Windows 7

  5. Troubleshooting Device Driver Failures

Module 5: Troubleshooting Network Connectivity Issues

  1. Determining Network Settings

  2. Troubleshooting Network Connectivity Issues

Module 6: Troubleshooting Remote Connectivity Issues

  1. Troubleshooting VPN Connectivity Issues

  2. Using Remote Desktop

  3. Troubleshooting User Issues by Using Remote Assistance

  4. Troubleshooting NAP Issues

  5. Troubleshooting DirectAccess Issues

Module 7: Troubleshooting Logon and Resource Access Issues

  1. Troubleshooting User Logon Issues

  2. Troubleshooting User Profile Issues

  3. Troubleshooting File Access Issues

  4. Troubleshooting File Permissions Issues

  5. Troubleshooting Printer Access Issues

Module 8: Troubleshooting Security Issues

  1. Recovering Files Encrypted by EFS

  2. Recovering BitLocker-Protected Drives

  3. Troubleshooting Internet Explorer and Content Access Issues

Module 9: Troubleshooting Operating System and Application Issues

  1. Troubleshooting Application Installation Issues

  2. Troubleshooting Application Operations Issues

  3. Applying Application and Windows Updates

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