Essential Skills Gained

Configure and troubleshoot various operating systems.

Implement network security and manage security settings.

Support and utilize mobile and remote tools.

Execute operational procedures effectively.

Format

Instructor-led
5 days with lectures and hands-on labs.

Audience

Help Desk Technicians
Desktop Support Technicians
Field Service Technicians
PC Support Specialists

Description

CompTIA is a not-for-profit trade association with the purpose of advancing the interests of information technology (IT) professionals and IT channel organizations; its industry-leading IT certifications are an important part of that mission. CompTIA's A+ Core 2 certification is a foundation-level certification designed for professionals with 12 months hands-on experience in a help desk support technician, desk support technician, or field service technician job role. CompTIA A+ certified professionals are proven problem solvers. They support today's core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today's digital world. It is trusted by employers around the world to identify the go-to person in end-point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace. The Official CompTIA A+ Core 2 Student Guide (220-1102) have been developed by CompTIA for the CompTIA A+ Core 2 candidate. Rigorously evaluated to validate coverage of the CompTIA A+ Core 2 (220-1102) exam objectives, The Official CompTIA A+ Core 2 Student Guide teach the knowledge and skills to install and configure end-user devices and software, connect devices to networks, perform basic cybersecurity mitigations, troubleshoot common problems to diagnose and resolve issues, and demonstrate basic knowledge of scripting, the cloud, and virtualization, and prepare candidates to take the CompTIA A+ Core 2 certification exam.

Upcoming Course Dates

August 4-8, 2025

7:00 AM - 3:00 PM

Virtual: Online - America/Los_Angeles

Guaranteed to Run

Enroll

$2195

Course Outline

Download PDF

Lesson 1: Configuring Windows

Configure Windows settings.

Lesson 2: Managing Windows

Manage Windows updates and security.

Lesson 3: Identifying OS Types and Features

Differentiate between OS types and features.

Lesson 4: Supporting Windows

Troubleshoot Windows environments.

Lesson 5: Managing Windows Networking

Configure and manage network settings.

Lesson 6: Managing Linux and macOS

Support Linux and macOS environments.

Lesson 7: Configuring SOHO Network Security

Configure network security for small office/home office.

Lesson 8: Managing Security Settings

Implement PC security configurations.

Lesson 9: Supporting Mobile Software

Support mobile applications and environments.

Lesson 10: Using Support and Scripting Tools

Utilize remote support and scripting tools.

Lesson 11: Implementing Operational Procedures

Implement various operational procedures.

Available Labs

Manage User Settings in Windows
Support Windows 11
Configure Windows System Settings
Use Management Consoles
Use Task Manager
Monitor Performance and Event Logs
Use Command-line Tools
Support Windows 10
Perform Windows 10 OS Installation
Perform Ubuntu Linux OS Installation
Install and Configure an Application
Troubleshoot a Windows OS Issue
Configure Windows Networking
Configure Folder Sharing in a Workgroup
Manage Linux using Command-line Tools
Manage Files using Linux Command-line Tools
Support and Troubleshoot Network Hosts
Configure SOHO Router Security
Configure Workstation Security
Configure Browser Security
Troubleshoot Security Issues Scenario #1
Troubleshoot Security Issues Scenario #2
Use Remote Access Technologies
Implement Backup and Recovery
Implement a PowerShell Script
Implement Bash Script
Manage a Support Ticket

CompTIA A+ Certification Core 2 (Exam 220-1102)