Master Cisco Unified Communications with our comprehensive course for network administrators and IT support staff aimed at enhancing your IP telephony skills and Cisco Unity Connection configurations.
EnrollUnderstand Cisco Unified Communications Manager system and its core functions.
Implement and manage Cisco Unity Connection features for enterprise communication.
Perform user configurations and navigate Cisco IP phone options.
Apply advanced security and collaboration tools in Cisco systems.
A SUNSET LEARNING EXCLUSIVE - The Administering Cisco Unified Communications Manager and Unity Connection (ACUCM/AUC) course offers a comprehensive understanding of Cisco's Unified Communications Manager System, now incorporating Version 15 updates. Geared towards system administrators and networking professionals, it delves into IP telephony fundamentals and operational functionalities within enterprise networks. The latest enhancements in Version 15 include a migration to a 64-bit system, auto-provisioning for collaboration tools, improved system administration, and advanced security features. Additionally, the course introduces Cisco Webex Dedicated Instance, facilitating seamless cloud integration and preserving investment in existing Cisco Systems. Ideal for voice network administrators, entry-level network engineers, data system administrators, IT support staff, and helpdesk technicians, this instructor-led training equips professionals with essential skills in managing Cisco collaboration technologies effectively. What's New in Cisco Unified Communications Manager Version 15: Migration to a 64-Bit System: Streamlines performance, eliminates memory bottlenecks, and supports future scalability and innovations. Auto Provisioning for Collaboration Tools: Simplifies the management of devices like the Webex App and Cisco Jabber during LDAP synchronization. Enhanced System Administration: Simplifies network configurations and boosts usability with improved accessibility features. Advanced Security and Monitoring Tools: Enhances system security with new protocols and real-time monitoring enhancements. These updates ensure that the ACUCM course reflects the most current and effective practices in Cisco Unified Communications management.Administering Cisco Unified Communications Manager (ACUCM) v12.5 provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. Administering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection system.
Exploring IP Telephony
Describing Deployment Models
Understanding Advanced Multisite Features
Logging In to Cisco Unified Communications Manager
Examining Basic Server Configuration
Describing Multilevel Administration
Configuring DRS Backup and Restore Procedures
Understanding User Configuration
Using the User Web Pages
Configuring System Parameters
Supporting Cisco Unified IP Phones
Exploring Phone Registration and IP Phone Communications
Utilizing the Bulk Administration Tool (BAT)
Implementing Dial Plan Connectivity
Creating Route Plans
Configuring Translation Patterns and Route Filters
Implementing Digit Manipulation
Defining Class of Control
Using Class of Control Features
Defining Media Resources
Exploring Media Resource Management
Describing Basic Features
Exploring Hunt Groups
Describing Phone Services
Navigating Cisco Unified Communications Manager
Configuring CUCM Basic Settings
Working with User Accounts
Configuring the System to Support Cisco IP Phones and Jabber Clients
Using the CUCM Bulk Administration Tool to Add Phones
Configuring Basic Dial Plan Elements
Configuring Simple Digit Manipulation in CUCM
Implementing Calling Privileges and Restrictions
Configuring Media Resources, MeetMe and Conference Now
Configuring User Features, Call Pickup and Intercom
Configuring Hunt Groups and Call Coverage
Overview of Cisco Unity Connection
Navigating Cisco Unity Connection
Understanding Call Handlers, Users, and Call Flow
Explaining Users and Contacts
Managing Multiple Users
Implementing the Dial Plan
Understanding User Features
Accessing Voice Messaging and User Features
Managing Distribution Lists
Designing an Audiotext Application
Using Cisco Unity Connection Tools and Reports
Using the DRS
Verifying Connectivity and Call Flow
Verifying and Configuring Call Handlers
Working with Users and Extensions in Voice Mail
Preparing to Configure Users and Contacts
Managing Users and Contacts
Managing Multiple Users
Implementing the Dial Plan
Understanding User Features
Implementing Integrated Messaging and User Features
Implementing an Audiotext Application
Using Cisco Unity Connection Tools and Reports
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Aaron Steele
Casey Pense
Chris Tsantiris
Javier Martin
Justin Gilley
Kathy Le
Kelson Smith
Oussama Azzam
Pascal Rodmacq
Randall Granier
Aaron Steele
Casey Pense
Chris Tsantiris
Javier Martin
Justin Gilley
Kathy Le
Kelson Smith
Oussama Azzam
Pascal Rodmacq
Randall Granier