CCER - Reporting Cisco Contact Center Enterprise

Enhance your reporting capabilities in Cisco Contact Center Enterprise with our comprehensive 2-day course, designed to empower sales and deployment engineers with the skills to create robust reports using Cisco Unified Intelligence Center.

Course Thumbnail

Essential Skills Gained

Checkmark

Design effective reporting solutions using Cisco Unified Intelligence Center.

Checkmark

Implement data access and management strategies for diverse data sources.

Checkmark

Understand high-level architecture in Cisco Unified Intelligence Center.

Checkmark

Utilize administrative and operational features for optimal report generation.

Format

  • Instructor-led
  • 2 days with lectures and hands-on labs.

Audience

  • Sales Engineer
  • Deployment Engineer
  • Project Manager
  • Account Manager

Description

This is a 2-day ILT course supporting end-to-end reporting solutions in CCE using Cisco Unified Intelligence Center. This course is designed to assist customers and partners in the task of creating reports and managing disparate data sources. CCEF and CCEA or equivalent knowledge are prerequisites for this course.

Calendar icon

Upcoming Course Dates

July 17-18, 2025

10:00 AM - 6:00 PM

Virtual: Online - US/Eastern

Guaranteed to Run

Enroll

$1795

October 23-24, 2025

10:00 AM - 6:00 PM

Virtual: Online - US/Eastern

Guaranteed to Run

Enroll

$1795

Course Outline

Download PDF

Cisco Unified Intelligence Center Foundations

  1. Cisco Unified Intelligence Center – Basics

  2. Cisco Unified Intelligence Center – Deployment Models

  3. Cisco Unified Intelligence Center – Reports

  4. Cisco Unified Intelligence Center – Data Sources

  5. Cisco Unified Intelligence Center – Additional Considerations

  6. Cisco Unified Intelligence Center – Access

  7. Discovery 01-1: Navigate Discovery Architecture and Components

  8. Discovery 01-2: Import Base ICM Configuration

Cisco Unified Intelligence Center Administration and Operations Console

  1. OAMP Console Introduction

  2. Admin User Management

  3. Device Configuration

  4. Log and Trace Settings

  5. Control Center Features

  6. Cluster Configuration

  7. Tool Selections

  8. Discovery 02-1: Explore Cisco Unified Intelligence Center OAMP

Cisco Unified Intelligence Center Attributes

  1. Stock Reporting

  2. Dashboard Features

  3. Value Lists and Collections

  4. Permalink Features

  5. Roles and Permissions Basics

  6. Users and Groups Components

  7. Report Definitions

  8. Discovery 3-01: Work with Stock Reports

  9. Discovery 3-02: Work with Dashboards

  10. Discovery 3-03: Explore Value Lists and Collections

  11. Discovery 3-04: Explore Supervisor Defaults

  12. Discovery 3-05: Create a Reports User

  13. Discovery 3-06: Use Group Settings

Cisco Unified Intelligence Center Custom Reports and Views

  1. Creating Views

  2. Building Report Definitions

  3. Generating Custom Reports

  4. Discovery 4-01: Edit Report Views

  5. Report Definitions and Drilldowns

  6. Create Custom RCD Report Definition (Database Query) and Report

  7. Explore Value Lists and Drilldowns

Your Team has Unique Training Needs.

Your team deserves training as unique as they are.

Let us tailor the course to your needs at no extra cost.