Certified Process Design Engineer (CPDE) with Exam
Transform your career with the Certified Process Design Engineer (CPDE) course, perfect for IT professionals eager to master the art of designing and improving IT Service Management processes across multiple frameworks.
Certified Process Design Engineer (CPDE) with Exam Course Overview
There are many frameworks and standards that define best practices for achieving quality IT service management (ITSM) - ITIL, ISO/IEC 20000, COBIT, CMMI, DevOps, Knowledge-Centered Support, etc. While each describes processes and controls (what to do), none provide clear, step-by-step methods and techniques for actually designing, reengineering and improving processes (how to do it).
Written in-house by the ITSM Academy content team, the Certified Process Design Engineer (CPDE)® certification course teaches how to (re)engineer and improve quality, lasting IT Service Management (ITSM) processes. This highly-interactive course provides hands-on opportunities to analyze, design, measure and integrate ITSM processes. The knowledge obtained in this course applies to every Service Management framework, standard and maturity model. Read what CPDE's are doing with the knowledge gained from this course: CPDE's In Action.
Review this course online at https://www.alta3.com/courses/CPDE