Transform your career with the Certified Process Design Engineer (CPDE) course, perfect for IT professionals eager to master the art of designing and improving IT Service Management processes across multiple frameworks.
EnrollDesign effective ITSM processes using proven methodologies.
Implement best practices to enhance process efficiency.
Measure and communicate the impact of process improvements.
Lead process improvement initiatives aligned with business goals.
There are many frameworks and standards that define best practices for achieving quality IT service management (ITSM) - ITIL, ISO/IEC 20000, COBIT, CMMI, DevOps, Knowledge-Centered Support, etc. While each describes processes and controls (what to do), none provide clear, step-by-step methods and techniques for actually designing, reengineering and improving processes (how to do it).
Written in-house by the ITSM Academy content team, the Certified Process Design Engineer (CPDE)® certification course teaches how to (re)engineer and improve quality, lasting IT Service Management (ITSM) processes. This highly-interactive course provides hands-on opportunities to analyze, design, measure and integrate ITSM processes. The knowledge obtained in this course applies to every Service Management framework, standard and maturity model. Read what CPDE's are doing with the knowledge gained from this course: CPDE's In Action.
September 23-26, 2025
10:00 AM - 3:30 PM
Virtual: Online - US/Eastern
$2195
Using proven methods to design (or redesign) processes
Using best practices to implement and improve processes
Measuring and marketing the benefits of process improvements
Overcoming resistance to organizational change
Using technology to increase efficiency and effectiveness
Utilizing available frameworks and standards
Determining customer requirements
Evaluating the maturity of existing processes
IT service management
Processes maturity
Quality management
Your team deserves training as unique as they are.
Let us tailor the course to your needs at no extra cost.
Trusted by Engineers at:
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Aaron Steele
Casey Pense
Chris Tsantiris
Javier Martin
Justin Gilley
Kathy Le
Kelson Smith
Oussama Azzam
Pascal Rodmacq
Randall Granier
Aaron Steele
Casey Pense
Chris Tsantiris
Javier Martin
Justin Gilley
Kathy Le
Kelson Smith
Oussama Azzam
Pascal Rodmacq
Randall Granier