Certified Process Design Engineer (CPDE) with Exam

Transform your career with the Certified Process Design Engineer (CPDE) course, perfect for IT professionals eager to master the art of designing and improving IT Service Management processes across multiple frameworks.

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Essential Skills Gained

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Design effective ITSM processes using proven methodologies.

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Implement best practices to enhance process efficiency.

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Measure and communicate the impact of process improvements.

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Lead process improvement initiatives aligned with business goals.

Format

  • Instructor-led
  • 3 days with lectures and hands-on labs.

Audience

  • Employees and managers in process design
  • Consultants in process improvement
  • Internal and external suppliers
  • Process stakeholders

Description

There are many frameworks and standards that define best practices for achieving quality IT service management (ITSM) - ITIL, ISO/IEC 20000, COBIT, CMMI, DevOps, Knowledge-Centered Support, etc. While each describes processes and controls (what to do), none provide clear, step-by-step methods and techniques for actually designing, reengineering and improving processes (how to do it).

Written in-house by the ITSM Academy content team, the Certified Process Design Engineer (CPDE)® certification course teaches how to (re)engineer and improve quality, lasting IT Service Management (ITSM) processes. This highly-interactive course provides hands-on opportunities to analyze, design, measure and integrate ITSM processes. The knowledge obtained in this course applies to every Service Management framework, standard and maturity model. Read what CPDE's are doing with the knowledge gained from this course: CPDE's In Action.

“CPDE gave me a structured approach to process design that actually works. I now feel confident leading improvements that stick.” — Jason, Process Improvement Manager

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Upcoming Course Dates

September 23-26, 2025

10:00 AM - 3:30 PM

Virtual: Online - US/Eastern

Enroll

$2195

Course Outline

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Course Outline

  1. Using proven methods to design (or redesign) processes

  2. Using best practices to implement and improve processes

  3. Measuring and marketing the benefits of process improvements

  4. Overcoming resistance to organizational change

  5. Using technology to increase efficiency and effectiveness

  6. Utilizing available frameworks and standards

  7. Determining customer requirements

  8. Evaluating the maturity of existing processes

    • IT service management

    • Processes maturity

    • Quality management

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