Essential Skills Gained

Understand the integration of value streams and IT support activities.

Leverage Agile and Lean principles for organizational advantage.

Implement strategic and practical methods for continual improvement.

Design and justify business cases for organizational change.

Format

Instructor-led
2 days with lectures and hands-on labs.

Audience

Continuous Improvement Managers
Change Managers
Capacity Managers
IT Operations Managers

Description

This 16-hour ITIL strategist course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It covers both practical and strategic elements. This universal module is a key component of both the ITIL Managing Professional and ITIL Strategic Leader streams. This ITIL Strategist course provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Upcoming Course Dates

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Course Outline

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DPI key concepts

Vision and Mission
Strategy, tactics and operations
Governance, compliance and management
Policies, controls and guidelines

Value, outcomes, costs and risks (VOCR) and DPI

Identifying scope of control and within it

Cascading goals and requirements
Defining effective policies, controls and guidelines
Placing decision-making authority

The role of risk and risk management

How governance impacts DPI

Ensuring controls are sufficient, but not excessive

Using the ITIL continual improvement model

Identifying assessment objectives, outputs, requirements and criteria
Selecting an assessment method
Defining and prioritizing desired outcomes of an improvement

The continual improvement practice

Building and justifying a business case

Conducting improvement reviews

Analyzing lessons learned

Embedding continual improvement at all levels of the SVS

Understanding organizational change management (OCM)

The organizational change management practice

Using the key principles and methods of communication & OCM

Identifying and managing stakeholders
Effectively communicating with and influence others
Establishing effective feedback channels

Establishing effective interfaces across the service value chain

Defining indicators and metrics

Value streams and practices and how they impact DPI

ITIL Strategist: Direct, Plan and Improve - Accredited