The ITIL Practitioner Certification Training we deliver goes beyond the “what” and the “why” that is learned in Foundations –  and provides practitioners a methodical way (the how) to use the ITIL guidance to improve whether by introducing new or by changing existing services or processes. The phrase ‘adopt and adapt` is often linked to the ITIL framework but what does it mean? Adopting ITIL involves committing to a service-oriented, customer-focused culture. Adapting ITIL involves striving to understand its practices, why they are recommended, and then applying critical thought to continuously adapting those practices to your organization`s circumstances, needs and goals. The ITIL Foundation course enables IT professionals to learn the basics of IT Service Management (the what) and the business value of well-designed and delivered services (the why). Leveraging candidates` existing ITIL knowledge, and based on a new publication – ITIL® Practitioner Guidance – the ITIL Practitioner course goes beyond the what and the why and provides practitioners a methodical way (the how) to use the ITIL guidance to improve whether by introducing new or by changing existing services or processes. Throughout this 3 day instructor led case study-based course participants learn about and then apply nine guiding principles to the planning and implementation of service improvements. Participants also gain a practical understanding of how three critical competencies contribute to improvement initiatives.