ITIL Service Design with Certifcation Exam

Master the art of ITIL Service Design to enhance IT service quality and customer satisfaction with our expert-led certification course tailored for IT Service Managers, Directors, and Process Owners.

Essential Skills Gained

Design effective IT services that meet service quality and cost-effectiveness goals.

Implement ITIL Service Design processes to enhance IT service provision quality.

Optimize the integration of Service Design within the ITIL service lifecycle.

Prepare confidently for the ITIL Intermediate Service Design Certification exam.

Format

Instructor-led
4 days with lectures and hands-on labs.

Audience

IT Service Managers
IT Directors
Process Owners
Service Desk Staff

Description

This 3-day class teaches students how to plan, implement and optimize Service Design processes. ITIL® Service Design best practices enables IT departments to design new IT services that meet commitments related to service quality, availability, customer satisfaction and cost-effectiveness. Students will learn to identify the ITIL® lifecycle and the fundamental processes involved in Service Design and how to integrate them into their organization’s IT service model. Students will also prepare to take a 90 minute ITIL® Intermediate Service Design Certification exam at the conclusion of the class. The exam is composed of 8 scenario based gradient scored questions.