ITIL Intermediate Service Lifecycle: Service Strategy with Certification Exam

Enhance your IT Service Management skills with the ITIL Intermediate Service Lifecycle: Service Strategy course, tailored for IT professionals aiming to excel in strategic service management and achieve the ITIL Expert Certification.

Course Thumbnail

Essential Skills Gained

Checkmark

Understand the principles and core concepts of ITIL Service Strategy.

Checkmark

Implement effective governance and organizational structures for service management.

Checkmark

Design strategic service solutions leveraging service automation and technology.

Checkmark

Analyze challenges and critical success factors in service strategy implementation.

Format

  • Instructor-led
  • 4 days with lectures and hands-on labs.

Audience

  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • IT consultants
  • ITSM trainers

Description

The ITIL® Intermediate Qualification: Service Strategy Certificate is a free-standing qualification but is also part of the ITIL® intermediate lifecycle stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management and strategy as documented in the ITIL® Service Strategy publication. The course covers the management-level concepts and core information of the supporting activities within service strategy, but not specific details about each of the supporting processes.

Calendar icon

Upcoming Course Dates

No upcoming dates. Please check back later.

Course Outline

Download PDF

Learning Unit SS01: Introduction to service strategy

  1. The purpose, goals and objectives of service strategy

  2. The scope of service strategy

  3. The value to the business

  4. The context of service strategy in relation to all other lifecycle stages.

Learning Unit SS02: Service strategy principles

  1. The ability to decide on a service strategy

  2. How to utilize the four P’s of service strategy

  3. How to define services, create value and leverage the combined use of utility and warranty

  4. How to use service economics and sourcing strategies when meeting business outcomes.

Learning Unit SS03: Service strategy processes

  1. The management level concepts for the five service strategy processes and how they flow and integrate with the lifecycle

  2. The purpose, scope and objectives of each service strategy process and how they link to value for the business.

Learning Unit SS04: Governance

  1. The ability to analyze IT governance and use it to set strategy by leveraging governance frameworks, bodies.

Learning Unit SS05: Organizing for service strategy

  1. The ability to create an organizational design using the relevant development and departmental methods.

Learning Unit SS06: Technology considerations

  1. Understand the relevance and opportunities for service automation and the importance and application of technology interfaces across the lifecycle.

Learning Unit SS07: Implementing service strategy

  1. Develop implementation strategies that follow a lifecycle approach (e.g. design, transition, operation and improvement, programs).

Learning Unit SS08: Challenges, critical success factors and risks

  1. The ability to provide insight and guidance for strategic challenges, risks and critical success factors.

Your Team has Unique Training Needs.

Your team deserves training as unique as they are.

Let us tailor the course to your needs at no extra cost.