ITIL4 Foundation Certification with Exam
Achieve ITIL4 Foundation Certification and revolutionize your IT service management skills for a modern digital landscape, empowering IT professionals to enhance business value and strategic alignment.
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Essential Skills Gained
Understand key concepts of IT service management.
Adopt and adapt ITIL guiding principles.
Explore the service value system and chain.
Prepare effectively for the ITIL 4 Foundation exam.
Format
- Instructor-led
- 3 days with lectures and hands-on labs.
Audience
- IT professionals seeking IT service management knowledge
- Individuals upgrading from ITIL v3 certification
- Business strategists in tech-enabled services
- IT teams focused on business value delivery
Description
ITIL 4 is the next evolution of ITIL, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Course Outline
Download PDFCourse introduction
Overview, objectives, agenda, introductions
About the exam
Introduction to ITIL 4
Service management
Value and co-creation
Stakeholders in service management
Products and services
Service relationships
Value: outcomes, costs and risks
Guiding Principles
Overview
Guiding principles descriptions
Service management dimensions
Overview
Descriptions of the four dimensions
Service value system
Service value components
Organizational considerations
Service value chain
Overview
Value chain activities
ITIL practices
Introduction
General management practices
Service management practices
Technical management practices
Closing and exam preparation
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Aaron Steele
Casey Pense
Chris Tsantiris
Javier Martin
Justin Gilley
Kathy Le
Kelson Smith
Oussama Azzam
Pascal Rodmacq
Randall Granier