ITIL 4 Strategist - Direct, Plan and Improve with Exam

Elevate your strategic skills and drive continuous improvement with the ITIL 4 Strategist - Direct, Plan and Improve course, essential for managers eager to excel with Agile and Lean methodologies.

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Essential Skills Gained

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Design a learning-oriented IT organization with strategic agility.

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Implement Agile and Lean principles for continual improvement.

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Understand and apply governance, risk, and compliance (GRC) strategies.

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Develop effective communication and change management practices.

Format

  • Instructor-led
  • 3 days with lectures and hands-on labs.

Audience

  • IT Managers
  • Strategic Leaders
  • Project Managers
  • Team Leaders

Description

This course is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. The course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. Students will also receive an exam voucher with this course. The exam is a total 40 multiple choice questions and you will have 90 minutes to complete it. You must get at least 28 questions correct in order to pass. The exam is administered by PeopleCert and can be scheduled on any date after completion of the course. Students will also attain 18 professional development units (PDUs) for Project Managers. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Upcoming Course Dates

September 24-26, 2025

7:00 AM - 3:00 PM

Virtual: Online - America/Los_Angeles

Enroll

$2695

Course Outline

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Key Concepts of DPI

  1. Where does DPI start?

  2. How does DPI get it done?

  3. What do direction, planning, improvement do?

  4. How is value related to risk, costs, and outcomes?

Understanding ‘scope’ and applying DPI

  1. Strategic planning and scope

  2. Effective policies, controls, and guidelines

  3. Decision-making authority

The role of governance, risk, and compliance (GRC) and the service value system

  1. Risk management and DPI

  2. Governance and DPI

  3. Compliance

Continual improvement

  1. Continual improvement – the basics and in-depth

  2. Continual improvement model

Organizational Change Management (OCM) and Communication

  1. What is OCM? What can we expect from OCM activities?

  2. Communication principles

  3. Stakeholder management

Measurement and reporting in DPI

  1. Purpose and key terms of measurement and reporting

  2. Types of measurements

  3. Planning and evaluation model

  4. Success factors and KPIs

DPI values streams and practices

  1. Value streams and practices: relationships and differences

  2. Value stream mapping

  3. Optimizing workflow

  4. Institutionalizing change

Your Team has Unique Training Needs.

Your team deserves training as unique as they are.

Let us tailor the course to your needs at no extra cost.