ITIL 4 Specialist - Create, Deliver and Support (CDS) with Exam

Boost your IT career with the ITIL 4 Specialist Create, Deliver, and Support course, designed for IT professionals aiming to enhance their service management skills and align IT services with business goals.

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Essential Skills Gained

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Design integrated IT services to meet business objectives.

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Deliver and support high-quality IT services for operational efficiency.

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Enhance team collaboration using ITIL practices.

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Implement streamlined workflows for stable operations.

Format

  • Instructor-led
  • 3 days with lectures and hands-on labs.

Audience

  • Service Desk Managers
  • IT Operations Leads
  • Systems Administrators
  • Technical Support Staff

Description

ITSM Academy's ITIL Create, Deliver and Support (CDS) is part of the ITIL Managing Professional and the Practice Manager Streams. ITIL 4 Certification Scheme This 18-hour training course provides practical guidance on applying and integrating essential ITIL practices, including service design, transition, delivery, and support. Learners will gain the skills needed to create, deliver, and support high-quality IT services while ensuring alignment with business objectives. CDS prepares participants to manage and optimize end-to-end service management processes effectively.

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Upcoming Course Dates

November 4-7, 2025

10:00 AM - 4:00 PM

Virtual: Online - US/Eastern

Enroll

$2695

Course Outline

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Attendees acquire an understanding of:

  1. How to effectively plan, build, test, deliver, and support IT-enabled services

  2. Key ITIL practices for stable operations and high-quality user support

  3. Techniques to improve team collaboration and service performance

Course Includes:

  1. Access to ITSM Academy's Learner Portal with digital content

  2. Digital learner manual and sample documents

  3. Reference Cards and a Research Paper on ITIL 4 CDS

  4. Learner Personal Action Plan and study aids

  5. Instructor-led education and exercise facilitation

  6. GAME ON! An Interactive Learning Experience

  7. Participation in unique in-class assignments

  8. In-class exam preparation and exam voucher

  9. Optional PeopleCert Plus Annual Membership

Your Team has Unique Training Needs.

Your team deserves training as unique as they are.

Let us tailor the course to your needs at no extra cost.