ITIL 4 Specialist - Drive Stakeholder Value (DSV)with Exam

Unlock the power of ITIL 4 with our Drive Stakeholder Value course, designed for IT professionals aiming to engage stakeholders and co-create value for enhanced service delivery.

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Essential Skills Gained

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Engage stakeholders to improve service interactions.

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Enhance customer experience through effective management.

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Implement ITIL practices to support relationship management.

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Co-create value across the service value chain.

Format

  • Instructor-led
  • 3 days with lectures and hands-on labs.

Audience

  • IT professionals managing stakeholder relationships
  • Business relationship managers
  • Service delivery managers
  • Customer experience leads

Description

ITSM Academy's ITIL Drive Stakeholder Value is part of the ITIL Managing Professional Stream. ITIL 4 Certification Scheme This 18-hour training course focuses on the skills and practices needed to engage stakeholders, build strong relationships, and co-create value throughout the service journey. Learners explore topics such as customer experience (CX), user engagement, service level management, and communication strategies—equipping them to drive better outcomes and foster long-term stakeholder satisfaction. DSV is a key component of the ITIL 4 Managing Professional certification path.

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Upcoming Course Dates

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Course Outline

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Attendees acquire an understanding of:

  1. How to effectively engage stakeholders and manage interactions across the entire service value journey

  2. Techniques for improving customer experience (CX), managing expectations, and fostering trust and transparency

  3. Key ITIL practices that support relationship management, service level management, and value co-creation

Course Includes:

  1. Access to ITSM Academy's Learner Portal

  2. Digital learner manual

  3. Sample documents and templates

  4. Reference Cards

  5. Research Paper - WhatIs? ITIL 4 Drive Stakeholder Value (DSV)

  6. Learner Personal Action Plan

  7. Memory exercises, study aids, and sample exams

  8. Instructor-led education and exercise facilitation

  9. GAME ON! An Interactive Learning Experience

  10. Participation in unique in-class assignments

  11. In-class exam preparation

  12. Exam voucher with access to the official digital eBook

  13. PeopleCert Plus Annual Membership

Your Team has Unique Training Needs.

Your team deserves training as unique as they are.

Let us tailor the course to your needs at no extra cost.