Collaboration Communications Systems Engineer

Master the art of Microsoft Teams communications with our Collaboration Communications Systems Engineer course, designed for IT professionals seeking to enhance their skills in configuring, deploying, and managing Teams Phone and meeting solutions.

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Essential Skills Gained

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Design efficient Teams Phone and meeting room solutions.

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Implement PSTN connectivity using Microsoft Teams.

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Manage and monitor Teams devices and communications systems.

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Troubleshoot Microsoft Teams Phone and meeting technologies.

Format

  • Instructor-led
  • 4 days with lectures and hands-on labs.

Audience

  • Collaboration Communications Systems Engineers
  • Teams Administrators
  • Microsoft 365 Administrators
  • Network Engineers

Description

This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams. They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

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Upcoming Course Dates

September 5-11, 2025

9:00 AM - 5:00 PM

Virtual: Online - America/Los_Angeles

Enroll

$2595

October 20-23, 2025

7:00 AM - 3:00 PM

Virtual: Online - America/Los_Angeles

Enroll

$2595

November 17-20, 2025

9:00 AM - 5:00 PM

Virtual: Online - America/Chicago

Enroll

$2595

Course Outline

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Learning Path 1: Plan and design Teams collaboration communications System

  1. Introduction to Teams meetings and calling

  2. Plan for Teams Phone

  3. Plan for Microsoft Teams Rooms and Surface Hub

  4. Plan and optimize network performance for Teams media

  5. Configure and deploy Teams Phone

  6. Configure and deploy Teams Phone with Direct Routing

  7. Extend Teams Phone with additional services

  8. Assign permissions and licenses

  9. Setup PowerShell for Microsoft Teams administrator

  10. Evaluate your network with the Network Planner

  11. Use the Teams Network Assessment Tool

  12. Configure a basic network topology for dynamic emergency calling

  13. Configure voice policies

  14. Prepare users for calling

  15. Configure audio conferencing setting

  16. Exercise 1: Configure lab for Direct Routing

  17. Exercise 2: Deploy the session border controller

Learning Path 2: Manage Teams collaboration communications systems

  1. Manage meetings and events experiences

  2. Guided project – Create and assign Teams policies

  3. Configure and manage voice users

  4. Configure auto attendants and call queues

  5. Configure, deploy, and manage Teams devices

  6. Guided project - Prepare meeting room experiences

  7. Monitor and troubleshoot Teams collaboration communications systems

  8. Manage voice users

  9. Configure call queues and auto attendants

  10. Manage Teams devices

  11. Monitor and troubleshoot Teams Phone

Your Team has Unique Training Needs.

Your team deserves training as unique as they are.

Let us tailor the course to your needs at no extra cost.