Essential Skills Gained

Understand Skype for Business core features and architecture.

Troubleshoot common issues in Skype for Business effectively.

Administer and operate Skype for Business on-premises environments.

Implement best practices in Skype for Business administration and operations.

Format

Instructor-led
4 days with lectures and hands-on labs.

Audience

Skype Administrators
Helpdesk Agents
Service Desk Operators
IT Professionals interested in Skype for Business

Description

This training will give you a good understanding of how the core functionality in Skype for Business works. You will first learn how to use Skype for Business as a real Power User. After that, the training will focus on administration and operations of Skype for Business on-premises core functionality. We will also go through architecture and troubleshooting of the most common issues. The day to day administration and operations will feel like a breeze after this training. The core functionality includes all components in Skype for Business Server except Enterprise Voice. The trainer is also working as a consultant. In his work, he helps organizations around the world design, review and implement Skype for Business Server. He will share his knowledge and experiences from the field.

Upcoming Course Dates

No upcoming dates. Please check back later.

Course Outline

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Day 1

Skype for Business: Overview
What is Skype for Business?
What’s new in Skype for Business from Lync
What is Skype for Business Online?
Skype for Business Client Overview
The different clients
IM & Presence
Conferencing
Mobility
Skype Teams
Persistent Chat
Skype for Business Server Overview & Architecture
Server Roles
Topology
Network
Certificates
DNS

Day 2

Skype for Business Administration
Enabling and Configuring Users & Endpoints
Creating and Configuring Policies
Configuring External Access
Configuring Federation
Skype for Business Operations
Monitoring
Patching & Maintenance
Troubleshooting Skype for Business
Troubleshooting Tools
Troubleshooting Clients
Troubleshooting Servers

Day 3

Skype for Business: Overview
What is Skype for Business?
What’s new in Skype for Business from Lync
What is Skype for Business Online?
Skype for Business Server Overview & Enterprise Voice Architecture
Server Roles
Topology
Connecting to the PSTN
What methods are available and how do we connect?
Routing & Number Planning
Skype for Business Enterprise Voice Administration
Enabling and Configuring Users & Endpoints
Creating and Configuring Policies
Troubleshooting & Operating Skype for Business Enterprise Voice
Troubleshooting Tools
Troubleshooting Calls
Monitoring Call Quality

Day 4

Skype for Business Online Overview
What is Skype for Business Online?
What functionality is available in Skype for Business Online
Benefits & Pitfalls
Cloud PBX & Cloud Connector Edition Overview & Architecture
Cloud PBX & Cloud Connector Edition Architecture
Skype for Business Hybrid Overview & Architecture
What is Skype for Business Hybrid?
Skype for Business Hybrid Architecture
Skype for Business Online & Hybrid day to day administration
Configuring Users
Configuring Policies
Configure Cloud PBX & Hybrid Voice
Skype for Business Online & Hybrid operations
Monitor and Operate Skype for Business Online
Monitor and Operate Skype for Business Hybrid
Troubleshooting Skype for Business Online & Hybrid
Troubleshooting Tools
Troubleshooting traffic flows

Mastering Skype for Business Core Administration and Operat.