Introduction to Windows Troubleshooting and Support

Kickstart your tech support career with our Windows Troubleshooting and Support course, designed for aspiring Enterprise Desktop Support Technicians to master essential skills for troubleshooting Windows 10 and 11 in corporate environments.

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Essential Skills Gained

Identify and apply effective troubleshooting methodologies.

Perform root cause analysis with scenario-based techniques.

Document troubleshooting events efficiently.

Utilize appropriate tools to solve technical problems.

Format

Instructor-led
2 days with lectures and hands-on labs.

Audience

Aspiring Enterprise Desktop Support Technicians
Tier 1 IT Support Professionals
Windows 10 and 11 Support Specialists
Technical Support Trainees

Description

Unleash your potential and kickstart your dream Technical Support career by mastering the essential communication and hard technical skills required in the Introduction to Windows Troubleshooting and Support course! Get ready to tackle any challenge and become a true problem-solving hero in the ever-evolving world of tech support! In this two-day course you will learn about core troubleshooting techniques with a focus on Windows 10 and 11 specific troubleshooting tools and approaches. You will learn how to identify a variety of technical problems and find their causes and how to resolve them. You will also learn how to apply these skills to unknown or new technical problems that you’ve never encountered before, helping you solve problems now and in the future. This course is designed to help prepare students for the Enterprise Desktop Support Technician (EDST) Tier 1 role. This role requires not only technical knowledge but also communication and documentation skills. In this class you will get the essential skills necessary to perform all these tasks and excel in your role.