Module 1: Course Introduction

1. Introductions and course logistics

2. Course objectives

Module 2: Introduction to Troubleshooting

1. Define the scope of troubleshooting

2. Use a structured approach to solve configuration and operational problems

3. Apply troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency

Module 3: Troubleshooting Tools

1. Discuss the various methods to run commands

2. Discuss the various ways to access ESXi Shell

3. Use commands to view, configure, and manage your vSphere components

4. Use the vSphere CLI

5. Use ESXCLI commands from the vSphere CLI

6. Use Data Center CLI commands

7. Identify the best tool for command-line interface troubleshooting

8. Identify important log files for troubleshooting vCenter Server and ESXi

9. Describe the benefits and capabilities of VMware Skyline

10. Explain how VMware Skyline works

11. Describe VMware Skyline Health

12. Describe VMware Skyline Advisor

Module 4: Troubleshooting Virtual Networking

1. Analyze and troubleshoot standard switch problems

2. Analyze and troubleshoot virtual machine connectivity problems

3. Analyze and troubleshoot management network problems

4. Analyze and troubleshoot distributed switch problems

Module 5: Troubleshooting Storage

1. Discuss the vSphere storage architecture

2. Identify the possible causes of problems in the various types of datastores

3. Analyze the common storage connectivity and configuration problems

4. Discuss the possible storage problems causes

5. Solve the storage connectivity problems, correct misconfigurations, and restore LUN visibility

6. Review vSphere storage architecture and functionality necessary to troubleshoot storage problems

7. Use ESXi and Linux commands to troubleshoot storage problems

8. Analyze log file entries to identify the root cause of storage problems

9. Investigate ESXi storage issues

10. Troubleshoot VM snapshots

11. Troubleshoot storage performance problems

12. Review multipathing

13. Identify the common causes of missing paths, including PDL and APD conditions

14. Solve the missing path problems between hosts and storage devices

Module 6: Troubleshooting vSphere Clusters

1. Identify and troubleshoot vSphere HA problems

2. Analyze and solve vSphere vMotion problems

3. Diagnose and troubleshoot common vSphere DRS problems

Module 7: Troubleshooting Virtual Machines

1. Discuss virtual machine files and disk content IDs

2. Identify, analyze, and solve virtual machine snapshot problems

3. Troubleshoot virtual machine power-on problems

4. Identify possible causes and troubleshoot virtual machine connection state problems

5. Diagnose and recover from VMware Tools installation failures

Module 8: Troubleshooting vCenter Server and ESXi

1. Analyze and solve vCenter Server service problems

2. Diagnose and troubleshoot vCenter Server database problems

3. Use vCenter Server Appliance shell and the Bash shell to identify and solve problems

4. Identify and troubleshoot ESXi host problems